1. General Provisions
1.1. An important element of the editorial policy of the journal “Polygraphy and Publishing” is the timely identification, proper consideration, and resolution of issues arising during the preparation, review, editing, and publication of scientific materials.
1.2. The editorial board considers complaints, comments, and suggestions as a tool for improving the quality of the journal, enhancing the effectiveness of editorial procedures, and strengthening the principles of academic integrity.
1.3. In handling submissions, the editorial board is guided by the journal’s internal editorial policy, generally accepted standards of research ethics, and, where appropriate, the recommendations of the Committee on Publication Ethics (COPE).
2. Submission of Complaints and Suggestions
2.1. Complaints, reports of potential violations of publication ethics, and suggestions for improving the journal’s operations must be submitted in writing via electronic communication to the official email address of the journal.
2.2. The submission should be clear, concise, and focused on the issue. It is recommended to include:
the subject of the complaint or suggestion;
the circumstances giving rise to the submission;
justification of the potential issue or violation;
where applicable, documents, materials, or other evidence that may assist in the review.
2.3. The provision of additional supporting materials, references, documents, or explanations is encouraged, as it facilitates an objective and comprehensive review of the submission.
3. Procedure for Handling Submissions
3.1. The editorial board acknowledges receipt of a complaint or suggestion within seven working days of its submission.
3.2. The standard period for handling a submission is up to thirty working days. In cases of complexity, the need for additional verification, consultations, or expert involvement, this period may be extended.
3.3. During the review process, the editorial board may contact authors, reviewers, members of the editorial board, or other relevant parties to request explanations or additional materials.
3.4. All official communication regarding complaints and suggestions is generally conducted via email.
4. Principles for Handling Complaints
4.1. All submissions are considered in accordance with the principles of:
4.2. The editorial board and the publisher ensure documentation of all key stages of the review process, including receipt of the complaint, investigation, correspondence with involved parties, and the final decision.
5. Outcomes of Complaint Review
5.1. If a complaint is found to be substantiated, the editorial board takes appropriate measures depending on the nature of the identified violation.
5.2. Such measures may include:
5.3. The applicant is informed of the outcome of the review or the дальнейший порядок дій (next steps) in an official response.
6. Scope of Editorial Responsibility
6.1. If a submission concerns matters outside the journal’s scope of responsibility, the editorial board informs the applicant accordingly, providing justification.
6.2. In particular, the editorial board may decline to consider submissions that concern solely personal conflicts, private disputes between individuals, or other issues not directly related to editorial activities or publication ethics.
7. Unacceptable Forms of Submission
7.1. The editorial board reserves the right not to consider submissions that are offensive, threatening, defamatory, or submitted in bad faith.
7.2. In such cases, the editorial board may refuse to proceed with the review until a properly formulated and appropriately presented submission is received.
8. Final Provisions
8.1. The complaints handling procedure forms part of the editorial policy of the journal “Polygraphy and Publishing” and is intended to ensure transparency, accountability, and high standards of scholarly publishing.
8.2. This policy is published on the official website of the journal, either within the “Publication Ethics” section or as a separate section dedicated to the submission and handling of complaints.
